If it isn't right, we make it right.

If your order arrives damaged, defective, or is not what you ordered, we make it right at no cost to you. Email support@bambum.ca within 14 days of delivery with your order number and a photo of the issue, and we will send a free replacement or a full refund, your choice. You do not need to return the item.

If something about your BAMBUM is not right for you, tell us. Because our products are personal-care consumables that cannot be resold once opened, we handle satisfaction concerns with a replacement or a fair resolution rather than a cash refund on used product. We read every message, and we genuinely want you happy.

You can cancel, skip, or pause your subscription at any time, see our Subscription and Cancellation policy. To avoid being charged for your next box, contact us before your next scheduled renewal date. If a renewal charges and you reach out promptly, within 14 days and before the box has shipped, we will cancel and refund that charge. Once a box has shipped, the product terms above apply.

Email support@bambum.ca with your order number and a short note about the issue. A real person handles every request, usually the same business day. We do not ask you to ship back low-value consumables, the return cost would exceed the product, so in most cases you simply keep the item.

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.